General Shipping Information
Regular Business Hours: We are open Monday through Thursday from 9 a.m. to 4 p.m. HST and are closed on Fridays, weekends, and most major holidays.
Orders received by 3 pm HST Monday through Thursday will typically ship the following business day.
Free shipping on orders of $120.00 or more.*
*Available to orders shipped to a single U.S. address. Not available for international orders.
For orders received after 3 pm HST or on Thursday, Friday, Saturday, Sunday and Holidays, shipping will be processed on the next business day. Please note that this will add processing time for orders, including those shipped via “FedEx”.
無料シッピング － アメリカ国内在住のお客様には、発送住所が一ヵ所で合計＄120.00ドル以上ご購入頂きますとフェデックスの送料が無料となりますので、是非ご利用ください。
Shipping Large orders and Large Gift Boxes – due to size restrictions, larger orders and Large Gift Boxes do not qualify for shipping via USPS (Priority Mail/Med. Flat Rate). Please select FedEx as the shipping method for these items. If USPS (Priority Mail) is selected for large orders or those containing Large Gift Boxes, additional shipping charges may apply and your order may be delayed.
Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
International Shipments*
*International shipping available for select countries: We offer international shipping from our website to select countries. If you experience any difficulty in ordering to ship outside of the U.S., please contact us directly at [email protected] or call us at 888-886-6639 (toll-free) or 808-775-1000 (direct) so that we may assist you personally. For all international shipments, please inquire with your local customs office as to whether or not there are any restrictions on the importing of organic honey to your destination, and what, if any, taxes, fees and duties may apply.
国際配送
私どもでは、全世界ほとんどの住所に発送が可能です。 しかしながら、いくつかの国・場所においてはハチミツの輸入に規制があります。アメリカ国内、カナダまたは日本以外の住所に配送ご希望の場合は、大変恐れ入りますが、輸入国の税関に、オーガニックハチミツの輸入が可能か否か、可能な場合の重さ・数量などの制限、輸入に関わる税金や通関料などをお客様ご自身でご確認下さいますよう、よろしくお願い致します。
Our carrier of choice for international shipments is FedEx International Economy, which may take approx. 4-6 business days. To discuss additional shipping options, please contact us by email at [email protected] or call toll us free at 1-888-663-6639.
国際配送にはフェデックス国際エコノミー便で約４‐６日ほど要します。 他の方法をご希望の場合は、[email protected] までお問合せください。
**IMPORTANT holiday hours notice: Please note that we will be close on Nov.28th and Nov. 29th. We will also be taking a short break for the holidays starting on Dec. 24th and returning on Jan. 2nd.
Important Dates for Holiday Shipping:
USPS deadlines to ship in time for arrival by 12/25* are:
Hawaii to mainland via Priority Mail – orders must be received by 12 pm (HST) Dec. 19th.
FedEx deadlines to ship in time for arrival by 12/25* are:
International Economy to other Int’l Destinations* – orders must be received by 12 pm (HST) Dec. 18th.
International Economy to Canada & Mexico*- orders must be received by 12 pm (HST) Dec. 18th.
U.S. mainland and Hawaii destinations – orders must be received by 12 pm (HST) Dec. 19th.
*If you place your order on Wednesday, Dec. 19th, and wish to receive your order by Christmas, you MUST choose the FedEx shipping option at checkout. (*Weather/carrier permitting, shipments within USA only, does not apply to international shipments.)
All orders received after 11 am HST on Monday, Dec. 23rd will not be shipped until Thursday, January 2nd.